My balance is not up to date

What this is for

Understand why your balance or a transaction does not appear yet, and how to update it.

Before you start

Have a badge linked to your account and to the active establishment.

How to

1. Wait a few minutes: “The update of your balance is not immediate after a payment.”
2. After a top-up, “Your balance may take up to 10 minutes to update.” Do not top up again in the meantime.
3. Refresh by tapping the circular arrow at the top of the “Activities” screen, next to “My balance”.
4. Open “Activities”, then “My receipts”: transactions are listed from the most recent to the oldest. Use “Filter by month” if needed.
5. Check the active establishment in your profile: the balance shown is that of the badge for this establishment.

Expected result

Your balance and your transactions are up to date.

Good to know

• If a top-up is still pending, the app tells you so: refresh “without making another top-up”.
• In rare cases, a transaction made at the till may appear later.
• If the difference persists, write to us with the restaurant, the date, the time and the amount of the transaction.

Learn more

• Check my balance and my activities
• Top up my balance
• Add a badge and switch establishment

Need help?

Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.