Top up my balance
What this is for
Add money to your badge by bank card, from the Foodi app.
Before you start
Have a badge linked to your account, on an establishment that allows online top-ups.
How to
- On the home page, choose “Refill”. You also find this button in the “Activities” tab.
- The “Top up my balance” screen opens: “Choose how much to add to your balance.”
- Choose a suggested amount or enter an “Other amount”.
- Check the “Balance after top-up”, then choose “Top up …”.
- “Payment continues on our banking partner's secure site.” Enter your card and confirm, with your bank's code if it asks for one.
- Back in the app, the message “Top-up confirmed” appears.
Expected result
Your balance is credited. “Your balance may take up to 10 minutes to update.”
Good to know
- The amount is capped: “The maximum amount per top-up is …”.
- You do not see the top-up button? Your establishment does not allow online top-ups for your account: ask your restaurant.
- If it fails, try again, then contact your bank if the error persists. Do not top up again while a top-up is being confirmed.
Learn more
Need help?
Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.