Request a refund of my balance

What this is for

Get back the money left on your badge, for example when you leave your company or your site.

Before you start

Note your balance, your badge number and the name of your establishment.

How to

1. Check your balance in “My balance” on the home page.
2. Go to your restaurant and ask a team member for the refund: the refund is handled on site.
3. If you can no longer go to the restaurant, write to us with your name, your badge number, your establishment and your balance.
4. Wait until the refund is done before deleting your account or removing your badge.

Expected result

Your balance is refunded and is back to zero.

Good to know

• The account deletion window reminds you: “If your balance is not zero, contact your restaurant to adjust it.”
• A cancelled order needs no request: the amount is automatically credited back to the payment method used.
• How the refund is made (form, timing) depends on your restaurant.

Learn more

• Check my balance and my activities
• Delete my account
• Cancel my order

Need help?

Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.