Cancel my order

What this is for

Cancel a takeaway order while the cancellation window is still open, and know where the refund goes.

Before you start

You have placed an order in the Foodi app.

How to

1. Open the “Activities” tab, then “My orders”, and open the order.
2. On the “Order tracking” screen, find “Cancellation available”: “You have … min left to cancel your order.”
3. Choose “Cancel the order”.
4. Confirm with “Yes, cancel”. To keep the order, choose “No”.

Expected result

The tracking screen shows “Order cancelled”: “The amount was refunded to the payment method used for the order.”

Good to know

• If the tracking screen shows “Cancellation window closed”, the app no longer lets you cancel: “If needed, please reach out to the restaurant team.”
• The tracking screen of a cancelled order shows the “Refund receipt” and the “Amount refunded”.
• If the screen shows “The cancellation failed. Please try again.”, try again a few moments later.

Learn more

• Track my order in Activities
• Order ahead
• Find and understand my receipts

Need help?

Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.