Track my order in Activities
What this is for
Know where your order stands and find your past orders.
Before you start
You have placed an order in the Foodi app.
How to
- Open the “Activities” tab, then “My orders”. An order in progress is flagged “Order in progress”.
- Choose “View details”: the order screen shows its status, the pickup and the basket content.
- While it is being prepared, the order status changes until “Ready for pickup”.
- “Expected pickup” and “Pickup point” tell you when and where to collect your order.
- To find a past order, use the filters “In progress”, “Completed” and “Cancelled”.
Expected result
You know the status of your order, and the time and place of pickup.
Good to know
- An order can be “Validated”, “Being prepared”, “Ready for pickup”, “Completed”, “Cancelled” or “Declined”.
- Your till receipt will be available in the “My receipts” tab.
- For advance orders, your ticket will be available on the day the order is picked up.
Learn more
Need help?
Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.