My order does not appear or I cannot complete it
What this is for
Find out why your order does not appear or cannot be confirmed, and what to do.
Before you start
Update the app from your phone's app store.
How to
- Open “Activities”, then “My orders”, and filter on “In progress”: a confirmed order appears there.
- The offer shows “Offer unavailable” or “Closed for today”? Ordering is not possible for the moment.
- “Insufficient balance”: top up your badge, then go back to your order.
- “Slot full” or “Slot unavailable”: choose “Choose another slot”.
- “Items out of stock”: check your cart, some items have been removed.
- “Payment is temporarily unavailable” or “Total could not be calculated”: choose “Retry” a few moments later.
- Still stuck? Close the app completely, then open it again.
Expected result
Your order is confirmed and appears in “My orders”.
Good to know
- “This offer can only be paid by badge”: link a badge to your account to order.
- “Order already processed”: the order was placed or cancelled from another device; check “My orders”.
- If you write to us, attach screenshots or a short video of your steps.
Learn more
Need help?
Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.