Make a complaint
What this is for
Report a problem with your restaurant, an order or a receipt, so that it is handled quickly.
Before you start
Gather the useful information: establishment, date, time, amount and, for an order, its “Order number”.
How to
- For an error on a receipt or a checkout, first contact your restaurant manager.
- In the app, open “Profile”, then “Help”: report a technical problem with the app, or follow your support requests and exchanges.
- If the problem is not solved, write to us at help@foodi.fr.
- Describe the problem in one or two sentences and attach a screenshot or a photo of the receipt.
- Give the e-mail address of your Foodi account so that we can find your account.
Expected result
Your complaint is recorded and our team gets back to you by e-mail.
Good to know
- Never share your password or your security code, not even with support.
- For an order cancelled by the restaurant, the amount is automatically credited back to the payment method used.
- For a balance refund, follow the dedicated article.
Learn more
Need help?
Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.