I cannot create my account or sign in
What this is for
Find the cause of a sign-up or sign-in problem and the solution.
Before you start
Have your e-mail address, your last name and a recent till receipt at hand.
How to
- “Incorrect email address or password.”: check your entry and try your work address, then your personal one.
- Not sure you have an account? Choose “Forgot Password?”: if you receive a code, your account exists.
- Activation e-mail not received: check your spam, then choose “Send a new link”.
- “A Foodi account is already associated with this email address.”: sign in or reset your password.
- Password refused: follow each rule shown, and check that both entries are identical.
- “The name and badge number do not match”: copy the number from your till receipt, or try your employee number.
- “No restaurant matches your criteria”: search by restaurant name, company, town or postal code.
Expected result
You are signed in, or you know which information to correct.
Good to know
- An e-mail address can only be used for one Foodi account.
- With a work address, the activation message may be blocked: try a personal address.
- “Your restaurant is not yet available in your Foodi application”: your restaurant does not use the app yet.
- If you have just arrived on your site, your badge may not be recognised yet: try again later.
Learn more
Need help?
Contact the FOODI team: submit a request or write to help@foodi.fr. Mention your establishment, the screen concerned and, if possible, attach a screenshot.